This Support Policy explains how Codersly provides support for WordPress themes and plugins. By purchasing or downloading a product, you agree to the support terms described below.
Important: Support is provided for product-related issues such as installation help, setup guidance, bug reporting, and basic troubleshooting. Support does not include custom development or advanced customization unless explicitly stated.
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1. Support Coverage
Codersly provides support for issues directly related to our themes and plugins. Support may include the following:
- Installation guidance
- Basic setup assistance
- Bug reporting and product issue review
- Compatibility-related troubleshooting with supported environments
- General usage questions about product features
2. What Support Does Not Include
Our support service does not include the following unless clearly stated for a product or plan:
- Custom coding or custom feature development
- Advanced design changes or layout customization
- Third-party plugin or theme support
- Server administration or hosting configuration
- Website migration services
- Fixing issues caused by heavy modification of the original product files
3. Support Period
Support is available during your active license period. In most cases, this means support is available for 1 year from the date of purchase, unless a different support term is clearly mentioned on the product page.
After the support period ends, you may need to renew your license to continue receiving support and product updates.
4. Free Products and Support
Free products may receive limited or basic support. We may help with common installation and usage issues, but priority support, extended troubleshooting, and customization help are generally not included for free downloads.
5. Response Time
We aim to respond to support requests as quickly as possible. Response times may vary depending on request volume, weekends, holidays, and the complexity of the issue.
Submitting complete information helps us respond faster and more accurately.
6. Information Required for Support
When contacting support, please include as many relevant details as possible, such as:
- Your product name
- Your website URL
- Your WordPress version
- Your PHP version, if available
- A clear description of the issue
- Screenshots or screen recordings
- The exact error message, if any
7. Unsupported or Delayed Requests
Support may be limited, delayed, or unavailable in the following situations:
- The issue is caused by third-party themes, plugins, or services
- The product files have been heavily modified
- The support request does not include enough details to reproduce the issue
- The license has expired
- The request is for custom development rather than product support
8. Fair Use of Support
We reserve the right to limit support in cases of repeated abuse, inappropriate behavior, spam, or excessive requests that go beyond normal product support.
9. Product Updates and Support
Product updates are released when needed for improvements, bug fixes, security, and compatibility. Having an active support period or license may be required to access the latest updates and ongoing assistance.
10. Contacting Support
For product-related help, please use our Support page. For general questions or business inquiries, please use the Contact page.
Frequently Asked Questions
What type of support do you provide?
We provide support for installation help, setup guidance, bug reports, and common product-related issues for Codersly themes and plugins.
Do you provide customization support?
No. Custom coding, design changes, and advanced customization are generally not included in standard support.
Do free products include support?
Free products may receive limited basic support, but premium-level troubleshooting and extended assistance are not guaranteed.
How long do I receive support?
Support is generally available during the active license period, which is usually 1 year from the purchase date unless stated otherwise.
What should I send when opening a support request?
Please send your product name, website URL, WordPress version, screenshots, and a clear explanation of the issue.
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If you have questions about this Support Policy, please use one of the pages below.
