At Codersly, we want every customer to feel confident when purchasing premium WordPress themes, plugins, apps, and bundles from our site. This Refund Policy explains when refunds may be available, how to request one, and what to expect during the review process.
Please read this page carefully before making a purchase. By completing an order on Codersly, you agree to the terms described below.
Overview
Codersly is an ecommerce platform for digital WordPress products. Because our products are downloadable digital items, refunds are handled differently than they are for physical goods. In most cases, once a digital file has been delivered or accessed, it cannot be “returned” in the traditional sense.
For that reason, refund requests are reviewed based on the product type, the issue reported, and whether the problem can be resolved through support, troubleshooting, or product replacement.
What This Policy Applies To
This policy applies to purchases made on Codersly, including:
- Premium WordPress themes
- WordPress plugins
- Apps and software downloads offered on the site
- Bundles and package deals
- Any other digital products sold through Codersly
If a product has its own license terms, support terms, or special conditions, those terms may also apply to your purchase.
Refund Eligibility
You may be eligible for a refund if one of the following applies:
- You were charged incorrectly, such as being billed twice for the same order.
- The product was not delivered after a reasonable amount of time and support cannot resolve the issue.
- The product is materially different from what was described on the product page.
- The downloaded file is corrupted and a working replacement cannot be provided.
- The product has a verified technical issue that cannot be fixed by our support team within a reasonable timeframe.
Refund eligibility is not guaranteed in every case. Each request is reviewed individually.
Situations That Are Usually Not Eligible for Refunds
Because our products are digital, there are certain situations where refunds are generally not approved. These may include:
- Change of mind after purchase
- Accidental purchase when the product has already been delivered
- Failure to read the product description, requirements, or compatibility details
- Incompatibility caused by unsupported hosting, plugins, themes, or software environments
- Requests made after a long period of use
- Issues caused by third-party modifications, custom code, or improper installation
- Requests for products that were downloaded and used successfully
If you are unsure whether your situation qualifies, contact us first so we can review the issue and help you find the best solution.
Before Requesting a Refund
In many cases, the fastest solution is support rather than a refund. If you are experiencing a problem with a theme, plugin, or other digital product, please consider the following steps before submitting a refund request:
- Check the product documentation or setup instructions
- Verify that your WordPress version and server environment meet the product requirements
- Make sure the product was installed correctly
- Remove conflicts from other plugins or custom code
- Contact our support team for troubleshooting assistance
We may ask for details such as your order number, product name, screenshots, error messages, or a short explanation of the issue so we can investigate properly.
How to Request a Refund
If you believe your purchase qualifies for a refund, please contact us with your request and include as much information as possible. The easiest way to reach us is through our contact page:
When submitting your request, include:
- Your full name
- Your order number or transaction ID
- The product name
- The reason for your request
- Any screenshots, error messages, or supporting details
Clear information helps us review your request faster and make a fair decision.
Review Process
Once we receive your request, our team will review the purchase details and the reported issue. We may contact you for more information if needed.
During the review, we may do one or more of the following:
- Confirm your order and payment details
- Review the product page and stated features
- Check whether the issue can be fixed with support
- Offer a replacement download if the file is damaged
- Assess whether the refund request meets our policy criteria
We aim to handle requests in a timely and respectful manner. Response times may vary depending on the complexity of the issue and current support volume.
Approved Refunds
If your refund is approved, the amount will be returned to the original payment method whenever possible. Depending on the payment provider or financial institution, it may take several business days for the refund to appear in your account.
Any associated processing times are controlled by the payment processor, bank, or card issuer and are outside our direct control.
Partial Refunds
In some cases, a partial refund may be considered instead of a full refund. This may happen when:
- Only part of a bundle is affected
- A discount or promotional credit was applied
- The issue is limited to a specific component of a larger product package
- A replacement, fix, or support resolution has already been provided
Any partial refund decision will be made on a case-by-case basis.
Bundle Purchases
If you purchase a bundle on Codersly, the refund review may take into account the entire package rather than a single item. Because bundles often include multiple digital products at a combined price, the amount refunded may depend on which part of the bundle is affected and whether the issue can be resolved.
Where possible, we will try to offer a fair solution that reflects the value of the affected product or products.
Free Downloads
Free downloads are generally not eligible for refunds because no payment was made. If you experience a problem with a free product, you may still contact us for help with access, file issues, or installation questions.
Chargebacks and Payment Disputes
We encourage customers to contact us first before starting a chargeback or payment dispute. Many problems can be solved faster through support, replacement files, or a direct review of the order.
Opening a dispute without first contacting us may delay resolution. If a chargeback is filed, we may need to suspend support until the payment provider completes its review.
Policy Abuse
We reserve the right to deny refund requests that are fraudulent, abusive, repetitive, or inconsistent with the terms of this policy. This includes misuse of downloadable products, attempts to obtain multiple refunds for the same issue, or requests made after extensive use of the product.
Policy Updates
Codersly may update this Refund Policy from time to time to reflect changes in our products, services, or business operations. Any updates will be posted on this page with an updated effective date if applicable.
We recommend checking this page periodically so you remain informed about the latest terms.
Need Help?
If you have questions about this Refund Policy or need assistance with a purchase, please visit our contact page and send us a message. We are happy to help review your order and guide you through the next steps.
Go to the Codersly Contact Page
Summary
Codersly provides digital WordPress products, so refund requests are reviewed carefully and based on the nature of the issue. If your purchase is eligible, we will work with you to find a fair solution. If not, we will still do our best to help with support, troubleshooting, or an appropriate replacement where possible.