Find quick answers about installation, updates, licenses, downloads, refunds, and product support for Codersly WordPress themes and plugins.
If you still need help after reading this page, please visit our Support page and include your product details, website URL, and screenshots for faster assistance.
Frequently Asked Questions
Do you provide support for free downloads?
Yes. We provide basic support for installation help and common issues related to free products. Advanced customization and extended troubleshooting may not be included for free downloads.
How do I install a plugin?
Go to WordPress Dashboard → Plugins → Add New → Upload Plugin, choose the plugin .zip file, click Install Now, and then Activate.
How do I install a theme?
Go to WordPress Dashboard → Appearance → Themes → Add New → Upload Theme, choose the theme .zip file, click Install Now, and then Activate.
My upload failed or I see “The link you followed has expired.” What should I do?
This usually happens because of hosting limits. Increase your maximum upload size, post size, memory limit, and execution time from your hosting settings. You can also upload the files using FTP or File Manager if needed.
I got a critical error after activating a plugin or theme. What should I do?
Temporarily disable the plugin through FTP or File Manager, or switch to a default WordPress theme. Then contact support with your website URL, product name, screenshot, and any available error details.
Do your products receive updates?
Yes. Our products receive updates for improvements, bug fixes, security patches, and compatibility with newer versions of WordPress.
Can I use your themes or plugins on multiple websites?
That depends on the license you purchased. Please review our License Policy for the full usage terms.
Do you offer refunds?
Because these are digital products, refunds are generally not available once the files have been downloaded or accessed. Please review our Refund Policy for full details.
What information should I include when requesting support?
Please include your website URL, product name, WordPress version, PHP version, screenshots, and the exact error message if available. The more details you provide, the faster we can help.
Where can I download my purchased files again?
You can download your purchased files from your account dashboard or order page on Codersly.
Will I lose my settings after updating a theme or plugin?
In most cases, settings are kept after a normal update. However, we strongly recommend taking a full backup before updating any product.
What should I do if my layout looks broken after an update?
Clear your website cache, plugin cache, CDN cache, and browser cache. If you use Elementor, regenerate CSS and data from the Elementor tools section.
Still have questions? Visit our Support page or use the Contact page for general inquiries.